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How to File an Insurance Claim

Each state has laws that govern the process, so contact your state department of insurance if you have questions or feel you are not being dealt with fairly. Take these steps to file an auto insurance claim:

  • Call your agent, whether you are at fault or not.
  • Follow the directions your agent gives you to provide all documentation related to the accident and file your claim. You may need a police report.
  • Keep copies of all your documentation and bills related to the accident. Jot down detailed notes following conversations about the accident. You need to know who you spoke with and what they said, at what date and time, and how to contact the person.
  • Find out from your agent:
    • Time limitations for filing your claims and submitting bills.
    • Time limitations for resolving claim disputes.
    • When you can expect the insurance company to contact you.
    • Whether you need estimates for the damages.
    • Whether your policy covers a rental car while your car is being repaired and how much it covers.

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